Terms & Conditions

Our ethos is to treat each pet as we would a family member, providing the highest level of care. The consideration of each animal’s specific needs and temperament is imperative to the services we provide and the experience we aim to create for your loved one.

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To use our services, clients are required to agree to the Beauchamp Walker Terms and Conditions (T&Cs) as outlined here. In making a booking with Beauchamp Walker you will be agreeing to these T&C’s.

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   Complementary Meet & Greet

1. New clients (or existing clients with a pet new to our services) are required to accept and partake in  our complementary Meet & Greet service prior to their inital booking. This allows your assigned Beauchamp Walker pet professional to get to know your pet - their personaility, needs, temperament, and quirks, as well as provide you with reassurance that your pet is happy and comfortable with us. This also gives our clients the opportunity to ask any questions they may have before entrusting their pet into our care, allowing for the utmost confidence in our team and services. The Meet & Greet service is available for add-on booking during service selection. If a new client makes a booking without selecting the complementary Meet & Greet service, our team will reach out to them to organise a Meet & Greet and remind them this is a non-negotionable for our services. New clients who refuse their complementary Meet & Greet or fail to agree to a date and time before their booked service will have their booking cancelled with our cancellation and refund policy in mind. The complementary Meet & Greet service is provided for up to one hour.

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Health &  Safety

The client shall furnish Beauchamp Walker with a full explanation of the pet’s lifestyle and habits, tastes, likes, dislikes, idiosyncrasies, preferences etc. And shall be responsible for advising Beauchamp Walker of the pets behaviour, temperament and medical history and current medical needs.

 

Should a pet appear unwell, Beauchamp Walker shall assume responsibility for referring any pet in its care to a veterinary surgeon and the owner shall accept liability for any veterinary, or other associated costs submitted in connection therewith. Beauchamp Walker will make every effort to use the pet/s own veterinary practice, however if this is not possible another practice will be used. Time taken for vet visits are charged by the same rate for sitting visits.

 

Under no circumstances shall Beauchamp Walker be liable in any way whatsoever for the deterioration of any existing / diagnosed condition of any pet (s) in its care. All expenses / veterinary costs (including costs of prescription drugs or any other medication) and/or any transportation costs to the vet are solely the responsibility of the owner.

 

Beauchamp Walker shall not be liable for the loss or death of any pet under its custody.

 

Beauchamp Walker shall use its best endeavours to care for the client’s pet in the most effective manner possible, but shall not be liable to the client in respect of any loss caused by latent defect in food or other material provided for the pet's welfare.

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Payment

2. Payment for services is accepted through our online booking system only. Bookings must be paid in full and prior to the selected service date to be authorised by our booking system.

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Prices

 A booking is not confirmed until payment has been made.

 

Beauchamp Walker reserve the right to charge interest on all unpaid invoices calculated at base rate plus 8% per month from the date of the first visit. (Late Payment act 1998).

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Prices and costs, except where quoted by Beauchamp Walker as covering a specified period are subject to revision at any time in the event of any increase in costs caused by circumstances beyond Beauchamp Walker control, and Beauchamp Walker reserve the right to charge any such revised prices.

 

 For prices please see our Book Online page on our website.

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Bookings / Cancellations

Cancellations made with 48 hours notice will be refunded 50%.

 

Cancellations made on the day or with less than 24 hours notice will not be refunded.

 

Bookings can be rescheduled free of charge when given no less than 24 hours notice.

 

Cancellations made within 7 days before your first visit, will be charged at 50% of your booked fee

 

Cancellations made within 24hrs of your first visit, we reserve the right to charge you 100% of the booked fee.

 

Please double check your travel insurance to see if they cover cancellations to pet services

insurance

 

The client will be responsible for ensuring adequate buildings, contents and property owners liability insurance for any property which Beauchamp Walker shall be required to visit. Such insurance shall cover the risk of damage caused by the pet/s whilst left unaccompanied in the property.

 

Beauchamp Walker, although fully insured against employers’ liability and public liability risks, shall counter claim against the client or householder in the event of any claims arising for breakages caused whilst the pet is being cared for by Beauchamp Walker.

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Keys

3. The pet owners shall provide Beauchamp Walker with one spare key to the client’s property together with instructions on the operation of the burglar alarm or other security system/s. The client should ensure that all doors/windows that need to be opened are in good repair and that locks are in good working order. Beauchamp Walker will not be liable for any breach of the client’s home security due to poorly maintained or ill-fitting locks and doors. Should Beauchamp Walker be unable to access the property due to defective keys a £25 charge will be immediately added to the bill to cover time and inconvenience as well as any additional costs such as a locksmith.

 

If you do not wish us to hold your keys, Beauchamp Walker will return via letter box flap. A key drop charge is applied if sitter has to return to drop keys off. We highly recommend that we hold onto the keys in case of delay in homeward travel and possible extension of the need for our services.. 

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4. Beauchamp Walker accepts no liability for any breach of security or loss of or damage to your property if any other person has access to the property during the term of this agreement.

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Other​

Beauchamp Walker  personnel shall be discreet at all times and shall make every effort to make their visits as quiet and as un-noticeable as possible.

 

Beauchamp Walker personnel expect to be the only person in the home when visiting your pets. Any friends, family or other staying or visiting your home should not be present while the sitter is there. This is a matter of comfort and safety for the sitter & for the purposes of our petsitter insurance. If any friends, family or other are present at the property upon Beauchamp Walker personel's arrival, we reserve the right to leave immediately without the possibility of a refund.

 

Beauchamp Walker shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control, including, without limiting the foregoing, any act of God, legislation, pandemic, war, fire, drought, failure of power supply, lockouts, strike, or any action taken by employees or owing to any liability to procure materials required for the performance of the contract. During the continuance of any such contingency the client may, by written notice to Beauchamp Walker, elect to suspend the contract and make alternative arrangements for the care and well being of their pet/s.

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Walking Services​

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Dogs in our care display trust, playfulness and an enthusiasm for our time together.  Our team achieves this through our innate excitement to get to know your dog and spend quality time with them.  We are commited to adopting positive and reward based reinforcement methods which are proven to be the most supportive for a dog's wellbeing.

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10. Walks will last no less than their booked duration, however in the case of health and safety risks to dogs or our team, walks may be cut short. Reasons for a walk to be cut short would be injury to dogs or staff, and extreme weather such as heat, thunderstorms or heavy snow. The health and safety of the dogs in our care is always put first. We can reccomend alternative services such as a home visit in these cases.

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11. It is the client's responsibility to ensure that your dog is present and ready for collection on the day of their walk. Pick up and drop off times will vary depending on the home locations of the dogs being walked, the location of our walks, traffic, and weather conditions. Dogs may be collected up to 45 minutes before there scheduled walk and dropped off up to 50 minutes after their walk.

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12. Clients accept and understand that our walking services do not take place in secure fields.  Our walk routes will always be in safe locations such as countryside, woodland and heathland that are away from traffic and roads with more mental stimulation and enrichment than a secure field can provide.

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13. Dogs will be returned towel dried from their walk (unless booked in for a Bath, Brush & Blowdry). Clients undertsand that given the great British weather, it is not always possible to return dogs completely dry. It is the client's responsibility to leave a towel by in the entrance of the home and advise the best place to leave your dog in the event that they are not 100% dry.

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14. If your dog requires to be fed or administered medication upon return from their walk, clients are asked to please make sure this is noted in their intake form or during their complimentary Meet & Greet appointment.  Clients are asked to leave the necessary food and medication out with clear instructions. ​

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7.  All dogs in our care must be fully vaccinated, including being vaccinated against kennel cough, with a regular flea and worm control regime.  If you have had your dog vaccinated against kennel cough you must wait for  7  days after the vaccination has been administered for your dog to use our services.

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8. All dogs must be microchipped and have a clear identity tag on either their collar or harness.

 

9. It is agreed that the first walk for each dog is undertaken on a trial basis to ensure that they are comfortable in our care, are not a danger to our team, and are well-behaved, trained, socialised, and if applicable - suitable for group dog walks.

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​15. Beauchamp Walker holds the right to cancel or decline to provide walks for female dogs that are in season and non-neutered males over the age of 12 months on to our walks.

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16. Beauchamp Walker holds the right to cancel or decline services to aggressive dogs that we feel put our staff at risk of serious injury and clients who are verbally abusive, or do not abide by our T&C's.​​​​

 

Home Visit + Home Stay

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Beauchamp Walker undertake to visit the clients’ pets in the client’s home, and will feed the pet with food as agreed with the pet’s owners. Visits shall be made once or twice per day in agreement with, and charged to, the Client. All reasonable attempts to feed the animal with pre-agreed foodstuffs will be carried out but ultimately the choice of menu will be at the discretion of Beauchamp Walker. A third visit may be agreed in specific circumstances and at the discretion of Beauchamp Walker.

 

The client shall provide the pet/s regular food, medication and supplements. If a litter tray is used then adequate supply of litter, cleaning materials, poop disposal bags and dustbin liners must be provided.

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Keys

The pet owners shall provide Beauchamp Walker with one full SPARE SET of keys to the client’s property together with instructions on the operation of the burglar alarm or other security system/s. The client should ensure that all doors/windows that need to be opened are in good repair and that locks are in good working order. Beauchamp Walker will not be liable for any breach of the client’s home security due to poorly maintained or ill-fitting locks and doors. Should Beauchamp Walker be unable to access the property due to defective keys a £25 charge will be immediately added to the bill to cover time and inconvenience as well as any additional costs such as a locksmith.

 

If you do not wish us to hold your keys, Beauchamp Walker will return keys after the client has returned home. A key drop charge is applied if sitter has to return to drop keys off. We highly recommend that we hold onto the keys in case of delay in homeward travel and possible extension of the need for our services.

 

 For subsequent bookings, if the keys to your property have been returned, then they shall be delivered by the client to Beauchamp Walker at least two working days prior to the first visit or a chargeable visit arranged with the assigned sitter.​​​​​​

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